CompUSA Falsely Advertises Mail-in Rebates
A couple months ago, I was in the market for a new dual-monitor setup. Luckily, I found a good deal at CompUSA online.
I ended up purchasing two Acer X221WSD monitors on sale for $210 a piece.
Along with the low price was an included mail-in rebate. The rebate on the site clearly advertised a $30 refund towards each monitor purchased. This essentially would bring the price of each monitor down to $180.
You can clearly see the screen clipping of the rebate advertisement stating: “$30.00 Rebate on each”, followed by “receive $30 via mail on each”.
Now we have to catch the fine print. You can see at the bottom of the advertisement that it states: “Limit One (1) $30.00 Rebate Per SKU”. And since any item in a companies inventory has just one SKU, both my monitors have the same SKU. This technically limited me to one (1) $30 rebate, and not two. I contacted the CompUSA eRebate program, and this is what they had to say:
“Thank you for participating in the CompUSA eRebates Program.
Our records indicate that you purchased 2 of REF ACER X221WSD 22 WS LCD Monitors. Unfortunately, this offer had a limit of one so we will only be able to honor one rebate.
If you have any further questions, please contact us at firstname.lastname@example.org or 1-888-716-8555 Monday – Friday 8:00am – 7:30 pm Eastern.
eRebates Customer Service”
I replied with the picture above attached to the e-mail, and never heard back.
I just received my mail-in rebate: one (1) $30 check for two monitors.