IT Systems Engineer

Marcus Hesse

Enthusiastically providing top-tier IT solutions, device management & systems engineering.

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Devices Provisioned

4,500+

Clients Supported

200+

Support Tickets Closed

11,000+

Years Experiance

20+

What I Do

IT Systems Engineering

Fully capable bash shell scripting with API calls incorporating third party GUI tools such as IBM Notifier.

Endpoint Management

Enterprise-level abilities in Jamf Pro, Mosyle, and Intune MDM’s. Adept RMM Experience as well.

PC Desktop & Network Support

Substantial understanding of Windows desktop computing environments encompassing Active Directory, Group Policy, Batch files, and management tool IBM BigFix.

Linux Certified & Capable

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Customer-Friendly Approach

Dedication to the enjoyable experience of the customer.

Apple Consulting

20+ Years experience and dedication to the Apple platforms and ecosystems.

Organization Management

Google Admin Suite & Azure. Capable with planning tools such as Confluence, Jira, Asana & Miro.

Shell Scripting

Fully capable bash shell scripting with API calls incorporating third party GUI tools such as IBM Notifier.

Documentation & Media Creation

Stunning media creations capable in Photoshop, WordPress, iMovie, Apple iWork platforms.

Abilities

IT Systems Engineering

REST API Calls & Bearer Tokens

85%

Single Sign On (SSO) Connections (Azure, GSuite, Okta, Apple)

80%

Cloud vs Local Services

90%

Certificate-based Authentication Methods

75%

macOS CIS Level 1 & 2 Enforcement

80%

Amazon Lamda & DynamoDB

45%

Apple Consulting

macOS & iOS Operating Systems

100%

Device Purchasing & Apple Business Manager

100%

Federated AppleID's

100%

MDM Migrations

98%

Mass Device Provisioning

90%

K12 & Higher Ed Exposure

90%

Print Industry Exposure

70%

Corporate Enterprise Exposure

85%

Apple Configurator & Mac Evaluation Utility Tools

90%

Legacy Apple Knowledge (System 6 - Mac OS 9)

100%

Endpoint Management

Jamf Pro MDM

98%

Mosyle MDM

95%

Intune, Addigy, AirWatch MDM's

75%

Microsoft Active Directory & Group Policy

85%

IEM / IBM / HCL BigFix Endpoint Manager

80%

Apple Remote Desktop (ARD) tool

100%

Solarwinds N-able & Dameware tools

65%

Organization Management

Apple Business Manager

100%

Google GSuite with GAM / GatFlow

98%

Microsoft Azure Management

55%

Asana Platform

95%

Jira Platform

75%

PC Desktop & Network Support

Microsoft Windows Technical Knowledge

100%

WiFi Connection & Authentication Engineering

90%

Local Network Troubleshooting (DHCP, DNS, Firewalls, etc)

90%

Windows Deployment Services (WDS)

55%

Symantec Ghost Imaging Tools

90%

LogMeIn Central & Rescue Tools

95%

Shell Scripting

Shell scripting language (bash, zsh)

100%

Signed macOS Shell Applications (Automator, Platypus)

90%

Added GUI elements (Dialogues, Windows, Pop-ups, Notifications, Alerts)

80%

POST and GET curl API calls

85%

Execution from local device, MDM, or Amazon Lamda

95%

Linux Certified & Capable

Familiarity with Ubuntu

85%

Familiarity with Fedora

90%

Linux shell scripting

80%

Linux troubleshooting

75%

Documentation & Media Creation

Screen Tutorials & Demos

95%

Confluence Platform

90%

Adobe Photoshop

98%

Miro Design Boards

90%

Wordpress Design & Configuration

100%

PowerPoint & Apple Keynote Presentations

55%

Customer-Friendly Approach

Positive, upbeat attitude

100%

Patience with customers

100%

Dedication to tasks

100%

Dependability, reliability

100%