IT Systems Engineer
Marcus Hesse
Enthusiastically providing top-tier IT solutions, device management & systems engineering.
Devices Provisioned
4,500+Clients Supported
200+Support Tickets Closed
11,000+Years Experiance
20+What I Do
Abilities
IT Systems Engineering
REST API Calls & Bearer Tokens
85%
Single Sign On (SSO) Connections (Azure, GSuite, Okta, Apple)
80%
Cloud vs Local Services
90%
Certificate-based Authentication Methods
75%
macOS CIS Level 1 & 2 Enforcement
80%
Amazon Lamda & DynamoDB
45%
Apple Consulting
macOS & iOS Operating Systems
100%
Device Purchasing & Apple Business Manager
100%
Federated AppleID's
100%
MDM Migrations
98%
Mass Device Provisioning
90%
K12 & Higher Ed Exposure
90%
Print Industry Exposure
70%
Corporate Enterprise Exposure
85%
Apple Configurator & Mac Evaluation Utility Tools
90%
Legacy Apple Knowledge (System 6 - Mac OS 9)
100%
Endpoint Management
Jamf Pro MDM
98%
Mosyle MDM
95%
Intune, Addigy, AirWatch MDM's
75%
Microsoft Active Directory & Group Policy
85%
IEM / IBM / HCL BigFix Endpoint Manager
80%
Apple Remote Desktop (ARD) tool
100%
Solarwinds N-able & Dameware tools
65%
Organization Management
Apple Business Manager
100%
Google GSuite with GAM / GatFlow
98%
Microsoft Azure Management
55%
Asana Platform
95%
Jira Platform
75%
PC Desktop & Network Support
Microsoft Windows Technical Knowledge
100%
WiFi Connection & Authentication Engineering
90%
Local Network Troubleshooting (DHCP, DNS, Firewalls, etc)
90%
Windows Deployment Services (WDS)
55%
Symantec Ghost Imaging Tools
90%
LogMeIn Central & Rescue Tools
95%
Shell Scripting
Shell scripting language (bash, zsh)
100%
Signed macOS Shell Applications (Automator, Platypus)
90%
Added GUI elements (Dialogues, Windows, Pop-ups, Notifications, Alerts)
80%
POST and GET curl API calls
85%
Execution from local device, MDM, or Amazon Lamda
95%
Linux Certified & Capable
Familiarity with Ubuntu
85%
Familiarity with Fedora
90%
Linux shell scripting
80%
Linux troubleshooting
75%
Documentation & Media Creation
Screen Tutorials & Demos
95%
Confluence Platform
90%
Adobe Photoshop
98%
Miro Design Boards
90%
Wordpress Design & Configuration
100%
PowerPoint & Apple Keynote Presentations
55%
Customer-Friendly Approach
Positive, upbeat attitude
100%
Patience with customers
100%
Dedication to tasks
100%
Dependability, reliability
100%