IT Systems & Software Engineer

Marcus Hesse

I strive for raising an institution's IT capabilities and proficiencies to sights unseen. I have always been a computer enthusiast & hobbyist, now with over 20 years experience across a colorful career.

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Years Experiance

20+

Clients Supported

200+

Devices Provisioned

4,500+

Tickets Closed

11,000+

What I Do

AWS Cloud Services

Proficient in AWS Lambda scripting functions, DynamoDB, S3, & API Gateway - Creating powerful API cloud workflows that can elevate your business.

API Data Dashboards

Capable of powerful data analysis and visualizations with tools like Domo, Google Looker, and Geckoboard powered by AWS backends.

Custom API Calls

Custom POST and GET API Calls powered by AWS Lambda & DynamoDB, utilizing Github & Postman development workflows.

Advanced Bash, PowerShell, and Python Scripting

Fully capable in advanced scripting for macOS & Linux bash shell, Microsoft PowerShell configured with Exchange Online, as well as Python 3 with additional libraries embedded AWS Containers. Coding workflows facilitated with GitHub.

Masterful Documentations

Creates beautiful and detailed corporate documentations in Atlassian Confluence / Jira, and Halo Service Desk.

Desktop & Network Support

Highly experienced with desktop & network support both in on-site and remote enviornments.

Customer-Friendly Approach

Always dedicated to the enjoyable experience of the customer.

Apple Consulting

20+ Years experience and dedication to the Apple platforms and ecosystems.

Apple Endpoint Management

Fully-versed and capable enterprise-quality Apple device management across multiple MDM solutions such as Jamf Pro, Addigy, Mosyle, JumpCloud, and Intune.

Windows Endpoint Management

Fully-versed and capable enterprise-quality Windows device management with multiple RMM solutions across NinjaOne, IEM BigFix, SolarWinds NAble, Microsoft Entra / Active Directory, and JumpCloud.

Linux Endpoint Management

Fully-versed and capable enterprise-quality Linux device management with RMM solutions NinjaOne & IEM BigFix.

SSO Integration

Capable of implementing and integrating corporate SSO login from the cloud down to your local device. Using the power of services like Okta or JumpCloud, along with device software like Jamf Connect or Mosyle Auth for corporate account device logins.

Apple Device Provisioning

Experienced in mass provisioning of iOS and Mac devices with customized OOB experiences.

Google Workspace Administration

Proficient in managing Google Workspace environments, along with Chrome devices & browsers.

Abilities

AWS Cloud Services

Scheduled AWS Lambda Python & PowerShell API cloud scripting

90%

Organization Microsoft Graph API data to XLSX in S3

90%

General HTTPS API Data Processing to DynamoDB / S3

100%

DynamoDB Entries & Retrievals by HTTPS API

80%

Hosting Automated CSV or XLSX in S3 Buckets

70%

API Gateway POST & GET API Calls (REST)

70%

Tokenized API Authentication

90%

Tags & Cost Management

70%

Scheduled DynamoDB Backups

100%

CompTIA Cloud+ CCAP Certified

100%

Apple Consulting

Upgrading macOS & iOS Operating Systems

100%

Apple Business DEP Device Purchasing

100%

Corporate Apple Business Account Setup

100%

Managed Apple Account Employee Federation

100%

Automated MDM Migrations

100%

Bootstrap & Secure Token Escrows

100%

Apple Lifecycle Device Management

100%

Zero-Touch Mass Device Provisioning

100%

K12 & Higher Ed Exposure

90%

Print Industry Exposure

80%

Legacy Apple Knowledge (System 6 - Mac OS 9)

100%

API Data Dashboards

Professional-Looking Custom TV Dashboards

100%

AWS Lambda Python HTTPS API Calls

100%

Scheduled e-mail reports from API data

100%

Geckoboard Dashboard Visualizations

100%

Google Looker Report Visualizations

80%

Domo Integrations & Visualizations

80%

Google Sheets Upload

90%

CSV to XLS in S3 Bucket

100%

Digital Signage - PC or AppleTV

80%

Base64 encoded data in DynamoDB

100%

Apple Endpoint Management

Custom Branded macOS Update Enforcement powered by AWS

100%

Custom Branded Automated macOS Major Upgrades

100%

Custom Automated MDM Migrations

100%

Apple Activation Lock / FindMy Management

100%

macOS Device Business Purchasing

100%

Apple DEP / ABM Zero-Touch Enrollments

100%

Jamf Pro, Addigy, Mosyle, JumpCloud MDMs

100%

LAPS Admin Password Rotation

100%

macOS bash / zsh scripting and subsystems

100%

macOS Lifecycle management

100%

macOS General Troubleshooting

100%

Apple ASCP Certified

100%

Custom API Calls

POST & GET REST API Calls

100%

AWS Cloud Database Storage for Strings & Integers

100%

Custom Token Authentication

100%

Base64 Encoded Tokens

100%

Scripted on-demand calls from device

100%

GitHub Coding Repository Workflows

90%

Postman Workflow Implementation

80%

Windows Endpoint Management

RMM Management with NinjaOne, Solarwinds NAble, JumpCloud

100%

Enterprise Device Management with HCL / IEM / IBM BigFix

100%

Automated Windows Feature Upgrades

100%

Automated Silent Microsoft Office Installations

100%

Custom PowerShell Scripting

100%

SentinelOne Antivirus Deployment & Administration

100%

Symantec / Norton Ghost USB & Network Imaging

100%

Active Directory / Group Policy Management

80%

General Windows Troubleshooting

100%

Advanced Bash, PowerShell, and Python Scripting

Fully Capable in Custom Bash Shell Scripting

100%

Highly Capable Python 3 Scripting assisted by ChatGPT

80%

PowerShell scripting Assisted by ChatGPT

70%

Cloud Communicative Scripts via API Calls

100%

Additional Python Library Utilization

90%

macOS GUI for Shell Scripts via Custom Branded IBM Notifier App

100%

AWS-Hosted Python Scripts Scheduled in the Cloud

100%

AWS-Hosted PowerShell Exchange Online Scripts to DynamoDB

80%

Linux Endpoint Management

RMM Linux Device Management with NinjaOne

80%

Enterprise Linux Device Management with HCL / IEM / IBM BigFix

90%

Familiarity with Ubuntu Distribution

80%

Familiarity with Red Hat / Fedora Distributions

80%

Linux Bash Shell Scripting

80%

General Linux Troubleshooting

80%

CompTIA Linux+ Certified

100%

Masterful Documentations

Knowledge Base Articles for Internal Tasks

100%

Fluent and Distinguished Business Writing

100%

Capable in Atlassian Confluence with Attention to Detail

100%

Atlassian Jira Sprint & Spike Internal Workflows

90%

Complex Flowcharts with Miro

100%

Hudu & SecretServer PAM Platforms

80%

Detailed Screenshots with Circles, Arrows

100%

SSO Integrations

Okta & JumpCloud Identity Management

75%

Jamf Connect, Mosyle Auth, and JumpCloud macOS Local Device SSO

100%

Intune Company Portal Microsoft macOS Local Device SSO

80%

General Cloud SSO Integrations

80%

Microsoft Entra Application Registration and Secret Renewals

90%

Desktop & Network Support

Extremely proficient Mac & Windows troubleshooting

100%

Familiarity with Apple, Dell, Lenovo Corporate Workflows

90%

Halo, ServiceNow, HubSpot, ZenDesk Ticketing Systems

90%

On-Prem WiFi Radio Spectrum Scans

90%

VPN Configurations

85%

General Home & Office Networking Support

100%

CompTIA A+ and Network+ Certified

100%

Apple Device Provisioning

Corporate Branded macOS Out-of-Box Experiance

100%

Custom App Loading

100%

Zero-Touch Automated Setups

100%

Best Practice Device Setup Workflows

100%

iOS Device Hardening and Deployment

100%

Customer-Friendly Approach

Positive, Upbeat Attitude

100%

Patience With Customers & Colleagues

100%

Dedication To Tasks

100%

Dependable & Reliable

100%

Service With a Smile {:o)

100%

Google Workspace Administration

Automated Employee Onboarding & Offboarding with GatFlow

100%

Automated Google Drive Reports with GatFlow

100%

Chrome Web Browser Management for Mac, iOS, Windows, ChromeOS

90%

E-Mail Address Forwarding & Aliases

90%

Google 2-Step Enforcement Workflows

100%

GAM Command Line Tool Scripting

80%

Google Archive Licenses & Vault E-Mail Searching

100%