IT Systems & Software Engineer
Marcus Hesse
I strive for raising an institution's IT capabilities and proficiencies to sights unseen. I have always been a computer enthusiast & hobbyist, now with over 20 years experience across a colorful career.
Years Experiance
20+Clients Supported
200+Devices Provisioned
4,500+Tickets Closed
11,000+What I Do
Abilities
AWS Cloud Services
Scheduled AWS Lambda Python & PowerShell API cloud scripting
90%
Organization Microsoft Graph API data to XLSX in S3
90%
General HTTPS API Data Processing to DynamoDB / S3
100%
DynamoDB Entries & Retrievals by HTTPS API
80%
Hosting Automated CSV or XLSX in S3 Buckets
70%
API Gateway POST & GET API Calls (REST)
70%
Tokenized API Authentication
90%
Tags & Cost Management
70%
Scheduled DynamoDB Backups
100%
CompTIA Cloud+ CCAP Certified
100%
Apple Consulting
Upgrading macOS & iOS Operating Systems
100%
Apple Business DEP Device Purchasing
100%
Corporate Apple Business Account Setup
100%
Managed Apple Account Employee Federation
100%
Automated MDM Migrations
100%
Bootstrap & Secure Token Escrows
100%
Apple Lifecycle Device Management
100%
Zero-Touch Mass Device Provisioning
100%
K12 & Higher Ed Exposure
90%
Print Industry Exposure
80%
Legacy Apple Knowledge (System 6 - Mac OS 9)
100%
API Data Dashboards
Professional-Looking Custom TV Dashboards
100%
AWS Lambda Python HTTPS API Calls
100%
Scheduled e-mail reports from API data
100%
Geckoboard Dashboard Visualizations
100%
Google Looker Report Visualizations
80%
Domo Integrations & Visualizations
80%
Google Sheets Upload
90%
CSV to XLS in S3 Bucket
100%
Digital Signage - PC or AppleTV
80%
Base64 encoded data in DynamoDB
100%
Apple Endpoint Management
Custom Branded macOS Update Enforcement powered by AWS
100%
Custom Branded Automated macOS Major Upgrades
100%
Custom Automated MDM Migrations
100%
Apple Activation Lock / FindMy Management
100%
macOS Device Business Purchasing
100%
Apple DEP / ABM Zero-Touch Enrollments
100%
Jamf Pro, Addigy, Mosyle, JumpCloud MDMs
100%
LAPS Admin Password Rotation
100%
macOS bash / zsh scripting and subsystems
100%
macOS Lifecycle management
100%
macOS General Troubleshooting
100%
Apple ASCP Certified
100%
Custom API Calls
POST & GET REST API Calls
100%
AWS Cloud Database Storage for Strings & Integers
100%
Custom Token Authentication
100%
Base64 Encoded Tokens
100%
Scripted on-demand calls from device
100%
GitHub Coding Repository Workflows
90%
Postman Workflow Implementation
80%
Windows Endpoint Management
RMM Management with NinjaOne, Solarwinds NAble, JumpCloud
100%
Enterprise Device Management with HCL / IEM / IBM BigFix
100%
Automated Windows Feature Upgrades
100%
Automated Silent Microsoft Office Installations
100%
Custom PowerShell Scripting
100%
SentinelOne Antivirus Deployment & Administration
100%
Symantec / Norton Ghost USB & Network Imaging
100%
Active Directory / Group Policy Management
80%
General Windows Troubleshooting
100%
Advanced Bash, PowerShell, and Python Scripting
Fully Capable in Custom Bash Shell Scripting
100%
Highly Capable Python 3 Scripting assisted by ChatGPT
80%
PowerShell scripting Assisted by ChatGPT
70%
Cloud Communicative Scripts via API Calls
100%
Additional Python Library Utilization
90%
macOS GUI for Shell Scripts via Custom Branded IBM Notifier App
100%
AWS-Hosted Python Scripts Scheduled in the Cloud
100%
AWS-Hosted PowerShell Exchange Online Scripts to DynamoDB
80%
Linux Endpoint Management
RMM Linux Device Management with NinjaOne
80%
Enterprise Linux Device Management with HCL / IEM / IBM BigFix
90%
Familiarity with Ubuntu Distribution
80%
Familiarity with Red Hat / Fedora Distributions
80%
Linux Bash Shell Scripting
80%
General Linux Troubleshooting
80%
CompTIA Linux+ Certified
100%
Masterful Documentations
Knowledge Base Articles for Internal Tasks
100%
Fluent and Distinguished Business Writing
100%
Capable in Atlassian Confluence with Attention to Detail
100%
Atlassian Jira Sprint & Spike Internal Workflows
90%
Complex Flowcharts with Miro
100%
Hudu & SecretServer PAM Platforms
80%
Detailed Screenshots with Circles, Arrows
100%
SSO Integrations
Okta & JumpCloud Identity Management
75%
Jamf Connect, Mosyle Auth, and JumpCloud macOS Local Device SSO
100%
Intune Company Portal Microsoft macOS Local Device SSO
80%
General Cloud SSO Integrations
80%
Microsoft Entra Application Registration and Secret Renewals
90%
Desktop & Network Support
Extremely proficient Mac & Windows troubleshooting
100%
Familiarity with Apple, Dell, Lenovo Corporate Workflows
90%
Halo, ServiceNow, HubSpot, ZenDesk Ticketing Systems
90%
On-Prem WiFi Radio Spectrum Scans
90%
VPN Configurations
85%
General Home & Office Networking Support
100%
CompTIA A+ and Network+ Certified
100%
Apple Device Provisioning
Corporate Branded macOS Out-of-Box Experiance
100%
Custom App Loading
100%
Zero-Touch Automated Setups
100%
Best Practice Device Setup Workflows
100%
iOS Device Hardening and Deployment
100%
Customer-Friendly Approach
Positive, Upbeat Attitude
100%
Patience With Customers & Colleagues
100%
Dedication To Tasks
100%
Dependable & Reliable
100%
Service With a Smile {:o)
100%
Google Workspace Administration
Automated Employee Onboarding & Offboarding with GatFlow
100%
Automated Google Drive Reports with GatFlow
100%
Chrome Web Browser Management for Mac, iOS, Windows, ChromeOS
90%
E-Mail Address Forwarding & Aliases
90%
Google 2-Step Enforcement Workflows
100%
GAM Command Line Tool Scripting
80%
Google Archive Licenses & Vault E-Mail Searching
100%