20+ Years Experience in IT
2021 - CurrentBlack Glove
Acted as lead Systems Engineer for a startup of former Apple Employees and Engineers. Performed contracted Apple macOS and iOS managed services, consulting, engineering, and mass device provisioning for fortune 100 companies, large United States school districts, and small to enterprise-sized businesses in a both a large warehouse and remote environment.
2020 - 2021Duke University School of Medicine
Provided on-site IT service and support for the Duke University School of Medicine. Duties included essential in-person IT support & equipment purchasing for researchers, physicians, faculty, and staff in an enterprise medical environment.
2009 - 2020Net Friends
Senior Desktop Support Specialist
Performed extensive Apple, Windows, and Linux consulting, troubleshooting, user support, network support, endpoint management, etc throughout Duke University as well as hundreds of various local businesses and home customers over twelve years, in a highly-paced MSP environment.
2005 - 2009Apple
Apple Campus Rep
Performed marketing, sales, and promotions for Apple at UNC-Charlotte and Central Piedmont Community College. Worked closely with regional South East Apple Sales Executives and Engineers.
2007 - 2009UNC-Charlotte
Student IT Secretary
Formally acted as the Student IT Secretary for two terms, representing the IT needs of the UNC-Charlotte student body during an appointed position within the Student Government's Presidential Executive Cabinet. Responsibilities included special IT assignments, infrastructure IT planning, and assistance in university project management & decisions.
2004 - 2009UNC-Charlotte
Founder and president of the UNC-Charlotte Macintosh Users Group entitled "Miner-MUG". Organized and provided detailed Macintosh presentations and special events on campus over a period of four years.
Summer 2008Geek Choice
Performed around 150 house call support visits for general PC / IT issues, with employment being similar to the “Geek Squad” corporation.
Summer 2007Kimley Horn & Associates
Performed desktop & network support for an office of 90 employees for a distinguished civil engineering firm. Duties included documentations, software implementation, and Windows troubleshooting.
Summer 2006Classic Graphics
Worked as an IT Specialist, rolling out a new MIS system across a Windows environment. Also acted as a Macintosh administrator. Help desk and secretarial tasks were performed as well.
2003 - 2005Net Friends
Desktop Support Intern
Initial student junior employment with Net Friends performing on-site Macintosh and PC desktop support for Duke University and various house calls, small businesses, and downtown office walk-in customers.
2003 - 2004Durham Public Schools
Performed live event photo shoots billed hourly at various elementary schools, obtaining media for the Durham Public Schools monthly faculty newsletter entitled "Currents".
2003 - 2004Riverside High School
Student Photo Editor
Acted as lead student yearbook photo editor for two years with the local high school, performing many timely edits and cutouts using Adobe Photoshop within deadlines for production print.
2002 - 2003Riverside High School
Student Website Administrator
Acted as lead student school website designer and manager - operating the school's main website from a local Mac OS X server, designed in HTML with Adobe Dreamweaver and Photoshop. Website was maintained and kept updated with current events for parents, students, and faculty.
2004 - 2009UNC-Charlotte
Completed dual bachelors degrees of Management of Information Systems (MIS) and Operations Management.