20+ Years Experience in IT


2023 - Current
Focus Technologies, NYC

Systems Engineer

Currently performing management of Apple Macintosh / iOS MDM and Windows RMM systems and devices, along with customer support for a growing MSP firm based in NYC, with clients across retail sectors.
2021 - 2023
Black Glove

Systems Engineer

Acted as lead Systems Engineer for a startup of former Apple Employees and Engineers. Performed contracted Apple macOS and iOS managed services, consulting, engineering, and mass device provisioning for fortune 100 companies, large United States school districts, and small to enterprise-sized businesses in a both a large warehouse and remote environment.
2020 - 2021
Duke University School of Medicine

IT Analyst

Provided on-site IT service and support for the Duke University School of Medicine. Duties included essential in-person IT support & equipment purchasing for researchers, physicians, faculty, and staff in an enterprise medical environment.
2009 - 2020
Net Friends

Senior Desktop Support Specialist

Performed extensive Apple, Windows, and Linux consulting, troubleshooting, user support, network support, endpoint management, etc throughout Duke University as well as hundreds of various local businesses and home customers over twelve years, in a highly-paced MSP environment.
2005 - 2009

Apple Campus Rep

Performed marketing, sales, and promotions for Apple at UNC-Charlotte and Central Piedmont Community College. Worked closely with regional South East Apple Sales Executives and Engineers.
2007 - 2009

Student IT Secretary

Formally acted as the Student IT Secretary for two terms, representing the IT needs of the UNC-Charlotte student body during an appointed position within the Student Government's Presidential Executive Cabinet. Responsibilities included special IT assignments, infrastructure IT planning, and assistance in university project management & decisions.
2004 - 2009

President, Miner-MUG

Founder and president of the UNC-Charlotte Macintosh Users Group entitled "Miner-MUG". Organized and provided detailed Macintosh presentations and special events on campus over a period of four years.
Summer 2008
Geek Choice

Field Technician

Performed around 150 house call support visits for general PC / IT issues, with employment being similar to the “Geek Squad” corporation.
Summer 2007
Kimley Horn & Associates

IS Intern

Performed desktop & network support for an office of 90 employees for a distinguished civil engineering firm. Duties included documentations, software implementation, and Windows troubleshooting.
Summer 2006
Classic Graphics

IT Intern

Worked as an IT Specialist, rolling out a new MIS system across a Windows environment. Also acted as a Macintosh administrator. Help desk and secretarial tasks were performed as well.
2003 - 2005
Net Friends

Desktop Support Intern

Initial student junior employment with Net Friends performing on-site Macintosh and PC desktop support for Duke University and various house calls, small businesses, and downtown office walk-in customers.
2003 - 2004
Durham Public Schools


Performed live event photo shoots billed hourly at various elementary schools, obtaining media for the Durham Public Schools monthly faculty newsletter entitled "Currents".
2003 - 2004
Riverside High School

Student Photo Editor

Acted as lead student yearbook photo editor for two years with the local high school, performing many timely edits and cutouts using Adobe Photoshop within deadlines for production print.
2002 - 2003
Riverside High School

Student Website Administrator

Acted as lead student school website designer and manager - operating the school's main website from a local Mac OS X server, designed in HTML with Adobe Dreamweaver and Photoshop. Website was maintained and kept updated with current events for parents, students, and faculty.


2004 - 2009

Dual Bachelors

Completed dual bachelors degrees of Management of Information Systems (MIS) and Operations Management.